Tips

IN CASE OF WARRANTY CLAIMS, ALWAYS CONTACT THE DEALER WHERE YOU PURCHASED YOUR PRODUCT.

In order to successfully process your warranty claim, you need to provide the following information: product type (fireplace stove), serial number, purchase document, the address where the fireplace stove is located, phone contact, description of the defect including photographic documentation (this will make processing the warranty claim easier). 

You will be informed of the manner in which your claim will be handled by warranty claim employees.